Legal

Privacy Policy

Last updated: May 2026

1. Introduction

Maali Company Plus Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or place an order.

2. Information We Collect

When you create an account or place an order, we may collect:

  • Identity & contact — your name, email address, phone number, and physical address.
  • Order information — products purchased, order amounts, payment method, and pickup preferences.
  • Uploaded content — images or files you upload for custom-printed products (e.g., T-shirt designs, photo prints, funeral badge photos).
  • Account credentials — your password (stored as a secure hash; we never see your plain-text password).

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order status and pickup readiness.
  • Respond to your enquiries and support requests.
  • Send order confirmations and pickup notifications by email.
  • Improve our products and customer experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our store:

  • Stripe — for processing credit card payments. When you pay by card, your payment details are sent directly to Stripe and are subject to Stripe's Privacy Policy. We do not store your full credit card details.

We may also use email services to send you order and pickup notifications.

5. Data Storage & Security

Your personal information is stored securely on our hosting infrastructure. We use industry-standard security measures including password hashing, CSRF protection, and secure (HTTPS) connections. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses essential cookies for core functionality — such as remembering your shopping cart and keeping you signed in. We do not use tracking or advertising cookies. By using our site, you consent to the use of these essential cookies.

7. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide our services. Uploaded images for custom printing are retained for order fulfillment and quality reference. You may request deletion of your data at any time (see Section 8).

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your account and associated data.
  • Withdraw consent for non-essential data processing.

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us: